Quigo's paid plans (Creator monthly, Business monthly, and Business annual) are auto-renewing subscriptions you can cancel at any time, in one click, from the Billing page. Cancelling stops future renewals and you keep full access to paid features until the end of the period you've already paid for, but we do not refund the unused portion of a period you've already been charged for, except where the law of your country of residence requires it or as set out below.

If you are a consumer in the European Economic Area, the United Kingdom, or another jurisdiction with an equivalent statutory right of withdrawal, and you have not yet used any paid feature on a new subscription, you can request a full refund within 14 days of your first payment by emailing contact@quigo.tech. Once you use a paid feature (for example generating an AI video, exporting SCORM, or applying custom branding) during that billing period, you are treated as having asked us to start the service immediately, which under most such laws ends this specific withdrawal right for that period - this does not affect any separate statutory consumer guarantee you may have, such as a right to a remedy if the service is not provided as described.

Extra AI-credit top-up packs are one-off purchases that are non-refundable once any credit from that pack has been used; if you haven't used any credits from a top-up you just bought, email us within 14 days of purchase and we'll refund it. Refunds owed under this policy or by law are issued to your original payment method via Stripe, normally within 10 business days of approval. Nothing in this policy limits any non-excludable consumer guarantee or statutory right you have under the law that applies to you. For any refund request or billing question, contact us at contact@quigo.tech.